Return and Refunds Policy
At Quiralla.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund policy to ensure your peace of mind. Please read the following guidelines carefully:
14-Day Return Period:
You have 14 days from the date of delivery to initiate a return. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
100% Satisfaction Warranty:
We stand by the quality of our products and aim for 100% customer satisfaction. If you are not satisfied with your purchase for any reason, please contact our customer support team at [contact@quiralla.com], and we will do our best to address your concerns.
Eligibility for Returns:
To be eligible for a return, your item must meet the following criteria:
- The item must be in its original condition, unused, and in the same condition as when you received it.
- It must be in the original packaging.
- You must provide proof of purchase.
Return Process:
To initiate a return, please follow these steps:
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Contact our customer support team at [contact@quiralla.com] within 14 days of receiving your order. Provide your order number and a brief explanation of why you wish to return the item.
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Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
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Package the item securely, including all original packaging and any accessories that came with it.
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Clearly label the package with the provided RA number and return address.
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Ship the package back to us using a trackable and insured shipping method. You are responsible for the return shipping costs.
Refunds:
Once we receive your returned item and verify its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, although processing times may vary depending on your financial institution.
Exchanges:
If you would like to exchange your item for a different size, color, or product, please contact our customer support team, and we will assist you with the exchange process.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as applicable.
Contact Information:
If you have any questions or need assistance with a return or refund, please contact us at [contact@quiralla.com]. Our dedicated customer support team is here to help you.
By making a purchase on Quiralla.com, you acknowledge and agree to our Return and Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice.
